System Integration

Hardware Distribution and Maintenance


Based on Client requirements, GSS can manage the whole distribution and maintenance process, including:

·       On-site support and troubleshooting, including in-house data center engineers

·       Hardware replacements

·       Remote support and remote monitoring

·       Logistics, reverse logistics, and local spare parts warehousing

·       Spare parts supply chain management

·       Communication with end customers on behalf of Client

·       24x7 multi-language NOC and 24x7 multi-language HelpDesk

·       Interaction with technology vendor and ISP

 ·      Environmentally-friendly device disposals

Key features and business benefits:

One point of contact

GSS works as a SPOC (Single Point of Contact) for our Clients, ensuring they will have a stable, reliable, and agile partner they can rely on to provide nationwide equipment supply.

Short delivery times 

Through GSS’s Service Delivery Cloud, we are able to deploy hardware to sites in the shortest delivery times. Our expertise in local market knowledge, nationwide logistics, and experience with specific local requirements and standards ensure we will always find the best possible deployment solution.


We identify and compare local sourcing possibilities in addition to sourcing from central locations in order to find the best solution. Using local sourcing we can cut down delivery, logistics, and customs costs.

Integrated solutions 

Our mission is to build long-lasting relationships rather than perform a sell-and-go operation, so the point at which you buy hardware is where a tight and true partnership begins. GSS can function as your equipment supplier, warehouse, and shipping department.

 Hardware maintenance service scope Comparison between GSS and CISCO:        

GSS Remote Support

Cisco Hot-line

Log SN and hardware issue

Log SN and hardware issue

Local support, Global standard  with quick   response

Standard process

Provide Remote trouble-shooting support as demand

Support Cisco hardware related issue only 

Regular system health check with professional advice



GSS Hardware Advance

Cisco SMART net

GSS Advantages

Hardware advance, arrive customer site with 5X8XNBD


GSS Commits to deliver hardware to customer site   next business day;

Cisco Commits to response within 1-2 working days

Hardware advance, arrive customer site with 7X24X4


GSS Commits to deliver hardware to customer site   within 4 hours, same day;

Cisco Commits to response within 4 hours, same day

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