Hardware Distribution and Maintenance

Based on Client requirements, GSS can manage the whole distribution and maintenance process, including:

·       On-site support and troubleshooting, including in-house data center engineers

·       Hardware replacements

·       Remote support and remote monitoring

·       Logistics, reverse logistics, and local spare parts warehousing

·       Spare parts supply chain management

·       Communication with end customers on behalf of Client

·       24x7 multi-language NOC and 24x7 multi-language HelpDesk

·       Interaction with technology vendor and ISP

 ·      Environmentally-friendly device disposals

Key features and business benefits:

One point of contact

GSS works as a SPOC (Single Point of Contact) for our Clients, ensuring they will have a stable, reliable, and agile partner they can rely on to provide nationwide equipment supply.

Short delivery times 

Through GSS’s Service Delivery Cloud, we are able to deploy hardware to sites in the shortest delivery times. Our expertise in local market knowledge, nationwide logistics, and experience with specific local requirements and standards ensure we will always find the best possible deployment solution.

Cost-efficiency 

We identify and compare local sourcing possibilities in addition to sourcing from central locations in order to find the best solution. Using local sourcing we can cut down delivery, logistics, and customs costs.

Integrated solutions 

Our mission is to build long-lasting relationships rather than perform a sell-and-go operation, so the point at which you buy hardware is where a tight and true partnership begins. GSS can function as your equipment supplier, warehouse, and shipping department.

 Hardware maintenance service scope Comparison between GSS and CISCO: